Joya Privacy Policy — Your Data, Our Responsibility

Joya is a trusted online Sports Betting and gaming platform built for players in Bangladesh. We believe that protecting user privacy is essential to creating a safe and healthy gaming environment.

This Privacy Policy is designed to give you full transparency — what data Joya collects, why it's collected, how long it's kept, and how it's protected. We believe you should always be in control of your own data.

This Privacy Policy applies to Joya's website, mobile app, and all related services. Our Terms & ConditionsReading this policy alongside -r will give you a clear picture of Joya's complete framework.

Joya only collects data that is necessary to provide our services, ensure security, and meet legal obligations. We do not collect any information beyond what is required.

Joya collects information in several ways. It is our responsibility to keep you informed about each of these methods.

• Directly from you: Information you provide directly when filling out the registration form, submitting KYC documents, contacting support, or making a payment.
• Automatically: Device and browsing data is collected through cookies, log files, and tracking technologies while you use the platform.
• Via Third Parties: Necessary confirmation data is obtained from payment gateways (bKash, Nagad, Rocket) and identity verification services.
• Via social login: If you log in using a social media account, limited profile information is retrieved from that platform.

Joya uses your information only for specific, legitimate purposes. We never sell your data to advertisers or any other commercial entities.

• Creating and managing your account, KYC verification, and age confirmation.
• Processing deposits, withdrawals, and betting transactions accurately.
• Ensuring platform security and preventing fraud and money laundering.
• Sending promotional offers, bonuses, and personalized recommendations (where you have given your consent).
• Providing customer support and resolving issues.
• To meet legal obligations and satisfy regulatory requirements.
• To continuously improve the platform's services, interface, and overall experience.

If you no longer wish to receive promotional emails or SMS, you can opt out at any time through your account settings or by contacting our support team.

Joya never sells your personal data or shares it for advertising purposes. However, data may be shared in the following limited circumstances:

• Payment provider: bKash, Nagad, Rocket — only the data necessary to verify transactions.
• KYC/identity verification service: Limited information is shared to verify your age and identity.
• Legal Authority: Information is disclosed in accordance with court orders or government directives.
• Technology Partners: Hosting and cloud service providers — operating under strict confidentiality agreements.
• Game provider: Only the data necessary to run the game is shared with the relevant provider when playing a specific game.

Joya's website and app use cookies — small files stored on your device that help improve the platform's functionality.

• Essential cookies: Used to maintain login sessions and ensure security — the platform cannot function without these.
• Functional Cookies: Used to remember your preferences, language settings, and experience.
• Analytics Cookies: Data on which pages are most visited and where issues occur is used to improve our services.
• Security Cookies: To detect suspicious activity and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may affect certain features of the platform.

Joya follows industry-standard technologies and processes to protect your data. Our security measures are regularly updated and audited.

• SSL/TLS encryption: All data transfers between the platform and servers are encrypted.
• Data Encryption: Stored sensitive data is protected with AES-256 encryption.
• Two-factor authentication: You can enable 2FA on your account for an extra layer of security.
• Limited access: Only authorized personnel can access data on a need-to-know basis.
• Regular security audits: Regular security testing is conducted by third-party auditors.
• Data breach response: In the event of a security incident, affected users will be notified within 72 hours.

At Joya, you have specific rights over your own data. Contact our support team at any time to exercise these rights.

• Right to Know: You may request to know what information we hold about you and how it is being used.
• Right to Rectification: You can request corrections to any inaccurate or incomplete information.
• Right to Erasure: After closing your account, you can request deletion of your data (except where required by law).
• Right to Restrict Processing: In certain circumstances, you can request that processing of your data be restricted.
• Right to Portability: You can request a copy of your data in a structured format.
• Right to opt out: You can opt out of marketing communications at any time.

Joya retains your data only for as long as necessary. Even after account closure, certain data may be kept for a defined period to meet legal obligations.

Once the retention period expires, your data is securely deleted or anonymised so it can no longer be used to identify you.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. We take every message seriously and aim to respond promptly.

• Email: support@joya.best
• Live chat: Log in to the platform to access live chat support directly
• Help Centre: help-center You'll find a detailed guide on the page